Digests » 68

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How Stripe scaled

A few weeks ago, Office Hours at Redpoint welcomed Claire Hughes-Johnson, former COO at Stripe and VP at Google. Claire’s operational experience is one-of-a-kind, and the conversation focused on scaling startups.

Borrowing lines from great leaders around you

It’s easy to spot when leaders have said something they shouldn’t have said – the conversation went sideways, there was more confusion, people’s voices got tenser, and someone left the room. But it’s a lot harder to notice the magic of particular phrases or approaches when you see someone do it.

Management basics: Determining a performance rating

One of the most stressful parts of the end-of-year process for managers is the dreaded performance rating. This process forces you to boil down all of the work that a person did over the year, all of their accomplishments and misses, into a numeric score (often from 1–5) that may also come with words like ‘meets expectations’, ‘exceeds expectations’, or the unhappy ‘misses expectations’.

Howie: The post-incident guide

The guide you’re about to read will provide you with an explanation of how to get the most out of your incidents. This process has been developed by a number of leading experts in the field and shows the steps to conduct an in-depth investigation.

Iterating on your data team

Embracing the chaos, and why data job titles are so 2021.